HPSmart -Tank 6001 Wireless Cartridge-Free all in one printer, this ink -tank printer comes with up to 2 years of ink included, with mobile print, scan, copy (2H0B9A)

I love the printers, printing quality and so far the ink quality is good and consumption is good as well.

I think HP brand name is not something I can trust on now.I bought this printer in Nov 2023, and had some trouble with connecting to Wifi in between.But usually a reboot would fix the connectivity and was able to print again.Another issue was that the Attention LED used to blink occasionally when I try to print and until I disconnect power and power it on it was never able to print anything. I should have complained about it long back but I didn't. And yesterday it stopped working completely. Even factory reset could not make it work. Luckily I was still under warranty so I decided to contact Customer service last night.I followed the instructions and reported this, and got a Case Id. I was assuming someone would email or call me, but This morning I saw email notification that the case is closed. No update, no resolution. Nobody tried to contact me. What are they trying to do??And today I was trying to contact the customer service, it took me 1 hr to navigate through and get past their stupid chatbot which cannot understand anything at all. Finally once the live agent started they were able to troubleshoot for the next 30 min or so and get an a replacement part ordered. I will update once I get the replacement part to see if it really gets fixed.Another thing with this printer is that you can keep hearing a small squeeling noise continuously from the printer, even when it is not doing anything at all. I am thinking this is one of the other hidden issues I may have to worry about soon. I asked the customer service person, but they just said to contact after the replacement printhead comes and is replaced.I feel they just are not interested in helping to fix issues.Overall I feel like I should stay away from HP printers from now on. (Its sad to see that once such a great brand is falling to this low).Update on 10/16/2024I got the replacement printheads, and guess what, replacing them did not help to resolve the issues. the printheads are not detected or something else is wrong, I am not able to print anything at all. The LED display still shows the black cartridge missing icon flashing.Contacted HP customer care again today and spent > 1hr to explain this and try to get a resolution for this. And they are sending me a replacement unit, but to send the replacement, I have to get the old one returned first. (They will send me the box and label but its going to take a few days). And then another few days for them to get the printer. Only then they will send you a replacement printer. They said approximately 2 weeks, but I doubt. that. All these days I don't have a printer at all.And now once I get the replacement part, I get the warranty transferred to the new replacement unit, meaning only till the original warranty expires. If this new unit fails the same way or with a different issue after that I am on my own, throwing all that $$ down the drain.At the minimum they should have offered to extend the warranty for the number of days I did not have a printer (from the day the case was opened to a replacement was received).I have now made a decision to stay away from HP printers forever.My last Canon Inkjet was excellent. It never gave me any complaint at all since I bought it in 2009, till now. The only reason I bought a new one was because the Canon printer was end of life already and they dont have drivers that would work with the newer OS.Update 10/25:Waited for 3 days for me to send the box and label and they gave me conflicting information in each emailone email with a fedex label said I have to send the shipment first to them, (no mention of box or anything that they promised to send me ).Right after that they send another email stating they will send me the new unit first and I can send back the old one in the same box once I get it.Both of these conflicted with what the customer service said, but I waited for 3 days and since I didn't see any updates I contacted customer service again. After some back and forth they said they will send me a box to send the old one back. But it was too slow, so I was able to scavenge some other shipment box, pack the printer and use the shipment label they sent via email to send the defective unit back.And they received it, but no update even on the next day.So I asked them via customer support chat again and they said it would be updated withing 2 business days.Still no udpate and when I contacted them again, now they are claiming that it will take 15 days for them to process the replacement and that time starts when they received the defective unit (Oct 23rd morning). Which means I am out without a printer till Nov 7th.In my opinion, with this kind of customer "service", there is no point in giving warranty for a product. If anyone out there is in the process of getting a new printer, stay away from HP. In my experience, their printer don't last, and they don't provide any customer service at all. All their customer service department does it create tickets for their service center and there is no way to contact anyone there to see what is going on with your repair order. Better go with any other printer and they should work. Even if it does not work after sometime, its cost effective to return it (and pay the restocking fee at amazon) or even thrown it away and get a completely new one. It would still be cheaper and less stressful than dealing with HP customer service.

Many of us review products shortly after receiving them, but I am reviewing this product after owning it for 13 months. What prompted me to review this now? Well, I came to Amazon to order more black ink for the printer. It showed my purchase date as August 2023, so I figured it was time. Let me tell you that this is my first time I have needed to add ink to this printer, and I print a lot, like seriously, a lot!! I purchased this printer after staying in an AirBnB & needing to print some large quantities fast. The host had a similar printer (maybe exact same, but it was definitely HP Smart Tank) & we were told we were welcome to it. If I had tried to print this quantity at home with my Brother printer, that I was constantly having to replace ink cartridges on, Not only would it have used more than one cartridge it would have taken all day at the speed that the Brother printed at!! I could not believe the speed and the little amount of ink it took to print the quantity of booklets that I needed to print for this event I was going to! I was amazed & ordered one immediately upon coming home from my trip. I can tell you after 13 months, I have not had one problem, and it was the best decision I ever made for my productivity! I feel like I was living in the dark ages before! If you are even on the fence about this, don’t be!! You will be so glad you made this purchase! I’m not an extremely tech savvy girl (girl in my mid 50’s lol) But it was easy to set up and easy to use. No confusion or hours trying to figure it all out! I’m really a little ashamed that I love a product this much and that I didn’t come back a little earlier and tell you all how much I actually do love it. Shame on me! I’ll try to do better!! I didn’t include photos of the ink levels to show you where they are now after 13 months and printing, like a crazy person & in color always!

This printer is great, it is small and quick. The liquid toner is a change but the print quality so far is better than my old inkjet. I opened the box took it out plugged it in followed a few prompts and was printing , most probably in less than 5 minutes.